DemoNow: From Copilot to Contact Center Excellence with Dialogue Cloud AI Assist
Customer experience is changing fast - and the contact center is now one of the most powerful places to apply real, measurable AI. As organizations adopt Microsoft Copilot and broaden their AI strategy, the next question is clear: How do we activate this intelligence where it matters most - in every customer conversation?
In this DemoNow session, we’ll show how Dialogue Cloud AI Assist brings that vision to life. Built natively for Microsoft Teams contact centers and powered by Azure OpenAI intelligence, Dialogue Cloud gives agents real‑time insight, guidance, and automation inside the tools they already use. The result: faster resolution times, more consistent service, and dramatically improved customer experience - without adding complexity to your tech stack.
Join us for a practical, in‑product walkthrough designed for enterprises that want to elevate performance today, not someday.
What You’ll Learn
Who Should Attend
Why Attend
You’ll walk away with a clear view of how AI Assist turns intelligence into action - delivering contact center excellence across every channel, every workflow, and every agent.
In this DemoNow session, we’ll show how Dialogue Cloud AI Assist brings that vision to life. Built natively for Microsoft Teams contact centers and powered by Azure OpenAI intelligence, Dialogue Cloud gives agents real‑time insight, guidance, and automation inside the tools they already use. The result: faster resolution times, more consistent service, and dramatically improved customer experience - without adding complexity to your tech stack.
Join us for a practical, in‑product walkthrough designed for enterprises that want to elevate performance today, not someday.
What You’ll Learn
- How Copilot and AI Assist work together to bring intelligence from the Microsoft ecosystem directly into live service interactions.
- A real‑world demo of AI Assist across the Dialogue Cloud Web Agent, with features including real‑time summarization, knowledge assist, next‑best actions, sentiment insights, and automated workflows.
- The measurable impact enterprises are achieving with AI Assist - from reducing average handle time to improving CSAT and boosting agent productivity.
- How Dialogue Cloud fits into your broader AI and CX transformation, whether you’re extending an existing Microsoft strategy or modernizing your contact center end‑to‑end.
- Recommended steps to activate AI Assist for your teams, partners, or customers.
Who Should Attend
- CX and contact center leaders
- Enterprise IT and transformation teams
- Microsoft-first organizations expanding their Copilot or Teams strategy
- AnywhereNow partners accelerating AI-led service innovation
Why Attend
You’ll walk away with a clear view of how AI Assist turns intelligence into action - delivering contact center excellence across every channel, every workflow, and every agent.
