Anywhere365

DemoNow: From Conversation to Action with Dialogue Studio

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Wednesday
4
November
16:00 CET
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DemoNow: From Conversation to Action with Dialogue Studio

Make Every Conversation Work Harder 

Join us live and see how Dialogue Studio, a powerful component of Dialogue Cloud Neo, brings together AI, intelligent routing and connected business systems to shape what happens next. 

Understand the conversation. Route intelligently. Act with context. 
Follow a customer conversation from first contact through intelligent routing, agent handoff, and follow-up. 

Right information. Right team. Right next step. 

What You’ll See Live 
  • AI-Powered Understanding - See AI nodes use conversation data to identify intent, priority, sentiment and key information. 
  • Intelligent Conversation Routing - See how Pathfinder uses conversational context to help connect customers with the right team. 
  • Context for the Agent - See relevant customer and case information prepared before the agent takes the interaction. 
  • Connected Business Systems - See conversation information flow into a CRM to create and enrich cases and support what happens next. 

Who Should Attend 
CX and contact center leaders, customer operations and IT teams, digital transformation teams, and AnywhereNow partners exploring practical ways to use AI, intelligent routing and connected business systems.
 
What You’ll Take Away 
Practical ideas, a real-world scenario and a clearer view of how Dialogue Studio can use conversation context to guide routing, equip agents and shape what happens next. ​​​​​​​
Presentation by
Olaf Gueldenpfennig, Customer Success Manager
Rubin van Veelen​​​​​​​, Inside Sales / Pre Sales

Paul Emberton, Head of Presales


Duration
45 minutes

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